Help
Support
One person to talk to, one address. No ticket system, no chatbot.
Write to us
To speed things up, tell us whether you’re a trainer or a client, which device you’re using and what you did right before the error happened.
I can’t get into the app
You log in with Apple or Google. If you get stuck on the way back to the app, this almost always helps: close the app, open it again and go through the steps once more. If it still doesn’t work, write to us — and include the email address you log in with.
I don’t have an invite code
Codes come from your coach, not from us. Without a code, you can still use KADEA on your own — the app works fully without a coach.
Payments
As a trainer, you pay for your plan — monthly or yearly, by card or SEPA Direct Debit. Up to 3 clients, KADEA is free. Billing runs through Stripe, and your bank statement will show ‘KADEA.APP’.
Choosing or changing your plan, updating your payment method, viewing invoices and cancelling: it’s all in your browser at app.kadea.app → Konto (Account) → Paket und Zahlung (Plan and payment). A bigger plan applies straight away, and anything you’ve already paid is credited. A smaller plan applies from the end of the paid period — just like cancelling: until then, everything keeps running.
As a client with a coach, you pay nothing — it’s included in your coach’s plan.
As a client without a coach, your KADEA Plus subscription runs through Apple or Google Play. So cancellations and refunds can only be handled there, in your device’s subscription settings.
Questions about a charge or an invoice? Email info@kadea.app and include the invoice number from Stripe’s email.
My data
What we store and why is set out in our privacy policy. You can delete your account and all its data on the Delete account page.